To access the surgery, you should telephone 0117 966 3149 from 8.30am. If you have a medical emergency, you can call us from 8.00 a.m. The lines are extremely busy between 8.30am and 11.00am and whilst our reception team focus on answering calls during this time, it can still take some time to get through. If you want to make a routine appointment, you may wish to phone later in the day.
We have appointments on the day for urgent and necessary problems, with all other appointments being for routine or non-urgent issues.
Urgent and necessary problems (medical emergencies) - these appointments are dealt with on the same day by the Duty Doctor, who may call the patient down to the surgery if they feel it is necessary. See below for further information on these appointments.
Routine or non-urgent, issues. From May 2016 we introduced a new system for appointments which should increase access to our GPs by reducing number of missed appointments, which in turn should prevent overloading the duty doctor surgeries. The majority of routine GP appointments are now opened 48 hours in advance each morning. A limited number of appointments are available up to one month in advance which can be booked online, you may find this useful where a GP or Nurse has asked you to arrange a follow-up appointment. See section below on online appointments for further information.
We realise that you may only wish to disclose the nature of your illness to the doctor, however it is helpful if you can provide brief details to the receptionist so they can ascertain which appointment type to offer you and so that you are not delayed in receiving urgent treatment, should you need it.
If you wish to speak to or see a specific doctor, please inform the Receptionist when booking the appointment so that this may be arranged for you. You may have a longer wait for an appointment in this case.
Online appointments – You can book appointments with the surgery online. This can be done by clicking on the link at the top of this page or by going onto the home page of the Practice website and follow the links that say ‘Appointments online’ to register yourself in the system. This will then allow you to book online appointments.
Medical emergencies The duty doctor will normally telephone patients first as some conditions can be treated over the telephone, whereas for others, it may be necessary, after the telephone consultation, for patients to visit the surgery. A receptionist may call you on behalf of the duty doctor to ask you to come straight down to the surgery rather than receiving a telephone call from the duty doctor first; this will be because the duty doctor, having seen the condition that you provided to the receptionist on the medical emergency list, will have assessed that they will need to see you in the surgery. This will save you time in not needing to wait for a telephone call from the duty doctor.
Please note the Duty Doctor handling medical emergencies will not deal with the following:
- Test Results - as they will not know a patient's history. Your usual doctor will call you urgently if test results need to be discussed.
- Requests for sick notes/urgent forms - If there is a requirement to complete a sick note or forms more urgently than our normal 7 day turn around, you should bring the form into the surgery and show it to a receptionist.
- Queries about medication - these should be dealt with by your usual doctor. Patients should leave a message with the receptionist who will then notify the patient's usual doctor
Continuity of Care Whilst you can see any of the doctors within the Practice, we encourage patients to see the same Doctor wherever possible and particularly when you have an ongoing condition. The Receptionists can advise which doctor you have seen recently.
The Practice is committed to providing a safe comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Patients have the right to decline the offer of a chaperone. However the clinician may feel that it would be wise to have a chaperone present for their mutual protection for example, an intimate examination on a young adult of the opposite gender.
Why do we need Chaperones:
There are two considerations involved in having a chaperone to assist during intimate examinations; namely for the comfort of the patient and the protection of the doctor/nurse from allegations of impropriety.
When a chaperone is not available:
There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor/nurse will assess the circumstances and decide if it is appropriate to go ahead without one.
Unable to attend your appointment?
If you are unable to attend an appointment, please telephone or use the cancellation form at the foot of the home page in advance of your appointment so we can offer the appointment to another person.
We ask that you only use the cancellation link on the home page to cancel appointments which are more than 24 hours in advance.